1 Acceptance of Terms
By accessing Global Freight, submitting a quote request, booking a shipment, or otherwise using our services, you confirm that you have read, understood and agreed to these Terms. You also confirm that you are legally capable of entering into a binding contract under the laws of your jurisdiction.
If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
2 Definitions
In these Terms, the following definitions apply:
- "Company", "we", "us", "our" refers to Global Freight, its affiliates and subsidiaries.
- "Customer", "you", "your" refers to any individual or entity using our services.
- "Shipment" means any cargo, package, parcel or item transported by us on your behalf.
- "Tracking Number" means the unique identifier assigned to each shipment for tracking purposes.
- "Service" means any logistics service provided by us, including air freight, ocean freight, road freight, warehousing, packaging and supply chain management.
- "Consignee" means the recipient of a shipment.
- "Prohibited Items" means items that cannot be legally transported under any applicable law or that we do not carry for safety or regulatory reasons.
3 Our Services
Global Freight provides a comprehensive range of logistics services, including but not limited to:
- Air freight forwarding (express and standard)
- Ocean freight forwarding (FCL and LCL)
- Road freight transportation (domestic and cross-border)
- Warehousing, storage and distribution
- Customs clearance and regulatory compliance
- Packaging, crating and specialized handling
- Supply chain management and orchestration
- Real-time tracking and shipment visibility
We reserve the right to modify, suspend or discontinue any service at any time, with reasonable notice where practicable.
4 Booking & Confirmation
All bookings are subject to availability and acceptance by us. A booking is only confirmed once we have issued a tracking number and written confirmation of the shipment.
You are responsible for providing accurate and complete information regarding:
- Sender and receiver names, addresses and contact details
- Weight, dimensions and contents of the shipment
- Any special handling requirements (e.g., fragile, perishable, hazardous)
- Declared value, for insurance and customs purposes
5 Rates, Payment & Invoicing
Rates are quoted based on the information you provide at the time of booking. Additional charges may apply if the actual weight, dimensions or nature of the shipment differ from what was declared, or if unforeseen circumstances arise (e.g., customs holds, storage, rerouting).
Payment terms:
- Payment is due upon receipt of invoice unless otherwise agreed in writing.
- We accept bank transfers, major credit/debit cards and corporate invoicing for approved accounts.
- Late payments may incur interest at 1.5% per month or the maximum permitted by law.
- We reserve the right to hold shipments until outstanding amounts are settled.
6 Shipment Obligations
Your Obligations
You agree to:
- Ensure all shipments are properly packaged, labeled and documented.
- Provide all required customs documentation and permits.
- Comply with all applicable laws and regulations (export, import, sanctions, etc.).
- Not use our services for any unlawful purpose or to transport prohibited items.
Our Obligations
We agree to:
- Handle your shipment with reasonable care and skill.
- Provide tracking and status updates as the shipment progresses.
- Notify you promptly of any issues, delays or exceptions.
- Maintain appropriate insurance and regulatory compliance.
7 Prohibited Items
You may not ship any of the following items through our services:
- Illegal drugs, narcotics or controlled substances
- Unlicensed firearms, ammunition or weapons
- Counterfeit goods or items infringing intellectual property rights
- Live animals (except with valid permits and prior arrangement)
- Human remains, organs or biological samples requiring specialized handling without prior approval
- Hazardous materials (unless declared and approved in advance)
- Currency, negotiable instruments or precious metals without prior approval
- Any items prohibited by the origin, transit or destination country's laws
8 Customs & Compliance
For international shipments, you are responsible for ensuring compliance with all applicable customs laws and regulations, including accurate declaration of goods, value and origin.
We may act as your customs broker and complete documentation on your behalf, but the ultimate responsibility for accuracy and compliance remains with you. Any duties, taxes, fines or penalties imposed by customs authorities are your responsibility unless we have expressly agreed in writing to cover them.
9 Limitation of Liability
To the maximum extent permitted by law, Global Freight's liability for any claim arising out of or related to a shipment is limited to the lesser of:
- The declared value of the shipment, or
- USD $100 per shipment (unless additional insurance was purchased), or
- The freight charges paid for the shipment.
We are not liable for:
- Indirect, incidental, consequential, special or punitive damages
- Loss of profit, revenue, business, goodwill or opportunity
- Delays caused by events beyond our reasonable control (force majeure)
- Loss or damage arising from improper packaging by you
- Loss or damage caused by customs authorities or third parties
10 Insurance & Claims
Basic coverage is included with every shipment as specified in Section 9. For higher-value cargo, we strongly recommend purchasing additional insurance at the time of booking.
Claims procedure:
- Notify us in writing within 7 days of delivery or expected delivery for loss or damage.
- Provide the tracking number, photographs, and any supporting documentation.
- Keep the original packaging and contents for inspection.
- We will investigate and respond within 30 days.
11 Tracking & Notifications
Every shipment is assigned a unique tracking number. The consignee and sender will receive email notifications at key milestones: booking confirmation, departure, arrival, out for delivery and final delivery.
Tracking information is provided for convenience and is based on data from our network and partner carriers. While we strive for accuracy, we do not guarantee that all information is complete or error-free at all times.
12 Intellectual Property
All content on our website, including text, graphics, logos, images, code and software, is the property of Global Freight or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, modify, republish or exploit any content without our prior written permission.
13 Privacy & Data Protection
We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use and sharing of your information as described in the Privacy Policy, including for customs clearance, shipment tracking and customer communication.
We do not sell your personal information to third parties. We may share information with carriers, customs authorities and partners as required to fulfill your shipment.
14 Termination & Suspension
We reserve the right to suspend or terminate your access to our services at any time, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner that could harm us, our partners or other customers.
You may terminate your use of our services at any time by ceasing to use them and settling any outstanding amounts.
15 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Global Freight is registered, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
16 Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices. The "Last updated" date at the top of this page indicates when the Terms were last revised.
Continued use of our services after changes are posted constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
17 Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: info@example.com
- Phone: +12474747474
- Contact page: Click here